This Privacy Policy explains how Finquet collects, uses, stores, and shares information when you use the Finquet mobile application and related services.
1. Information we collect
Depending on how you use the app, Finquet may process the following information:
- Account information such as your name, email address, phone number, and authentication identifiers.
- Profile details you choose to add, such as a profile picture, a postal address, and identification or professional register numbers (for example a tax ID or a phytosanitary applicator number) that regulatory field records require.
- Contact details of the people you add to a farm as team members, such as their name, phone number, email address, and postal address.
- Messages you write in the in-app assistant and in the support chat, and voice clips you record for dictation.
- Farm, parcel, crop, activity, note, inventory, and other operational records that you create in the app.
- Photos, documents, and related metadata that you choose to upload or capture.
- Location data when you use map, field activity, geolocation, or background tracking features.
- Camera and microphone access when you capture images, scan content, or record media features available in the app.
- Device, diagnostics, and crash information used to maintain app stability and security.
- Subscription and purchase status information when premium features are offered.
2. How we use information
We use information to:
- Provide the core farm management and field work features of the app.
- Save, sync, and back up user-generated records across supported devices and services.
- Enable offline-first workflows and synchronize pending changes when connectivity returns.
- Display maps, field traces, geotagged records, and other location-based functions requested by the user.
- Improve performance, reliability, error monitoring, and security.
- Manage subscriptions, billing state, and access to premium functionality when applicable.
3. Permissions used by the app
Finquet may request access to the following device permissions when needed by a feature:
- Location, including background location, to support field tracking and geolocated activities.
- Camera to capture images and related records.
- Microphone when recording audio is required by an enabled feature.
- Media or storage access to save or attach images and documents.
- Notifications to deliver relevant app notifications if you enable them.
These permissions are requested only when relevant to the feature you are using.
4. Sharing of information
We may share information only as needed to operate the service, for example with:
- Cloud infrastructure and database providers that store app data on our behalf.
- Crash reporting, analytics, and monitoring providers to diagnose failures and improve the app. These providers receive your user identifier and email address alongside device diagnostics and error reports.
- Artificial-intelligence providers that process, on our behalf, the messages you send to the in-app assistant and the voice clips you record, in order to produce answers and to transcribe audio into text. Voice clips are transmitted for transcription and are not stored by us.
- Payment and subscription service providers for purchases and entitlement management.
- Legal authorities when required by law or to protect rights, safety, and security.
5. Data retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Some content may remain in backups for a limited period.
When you delete your account from within the app, your login identity (email address and credentials) is permanently deleted immediately and all your sessions are revoked. Agricultural records associated with your account, such as farms, parcels, and activity logs, are deactivated and become inaccessible at that moment, and are kept in this deactivated state for a limited recovery period before being removed. Records you contributed to farms owned by other users remain with those farms. You can request immediate and complete erasure of all data by contacting us at privacy@finquet.app.
6. Security
We use reasonable technical and organizational measures to protect personal information. No storage or transmission method is completely secure, and we cannot guarantee absolute security.
7. Your choices
You can:
- Decline optional permissions through your device settings, although some features may stop working correctly.
- Review, update, or delete certain content from within the app where available.
- Delete your account at any time from within the app (Settings → Profile → Delete account). See "Data retention" above for what happens to your data.
- Request account or data assistance, or full data erasure, by contacting us.
8. Children's privacy
Finquet is not intended for children under the age required by applicable law to consent on their own. We do not knowingly collect personal information from children in violation of applicable law.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the date shown at the top of this page.
10. Contact
For privacy questions or requests, contact privacy@finquet.app.